anybody else find tech support crap?
Comments
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Yes, I did. It took best part of a week and numerous E-mails after cleverbridge deleted my system without my consent and unilaterally returned the fee I had already paid. They should know that that is not allowed under contract law, as after taking the money a contract has been established, and must be met. When I went to re-install, I was taken to the page where virginmedia sent me, and it asked me to buy for £25, but every time I tried to do that it took me to a page inviting me to buy now for £79.99. How dishonest can you get. I gather that others have clicked on that and founf that £79.99 has been taken from their account. Eventually virginmedia sorted it for me, but for nearly a week I was left without cover. It is simply not good enough - the least that they should have done would have been to send me a mail warning that they intended to do it and given me time to respond. F-secure is an excelent system, but is spoiled by such poor service.
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Hi regB,
Thanks for sharing your feedback with us. I do understand your concern about the SAFE renewal. As I have mentioned in my previous other post, I have highlighted your feedback once again internally with our Support team.
Once again, I apologize for any inconvenience this might have caused you!
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