Espoo (Finland) virtual location is very very slow

Geemixi
Geemixi Posts: 22
in F-Secure FREEDOME

Espoo (Finland) virtual location is very very slow, has been already two days. Normaly I have 30/5 Mbps, now less than 1Mbps

 

 

 

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  • [Deleted User]
    [Deleted User] Posts: 6

    Hi Geemixi,

     

    We have found performance issues in our Espoo virtual location and changes to it has been done. We have seen improvment but still it seems that there are affected connections with slower speeds. 

     

    We are still supervising the connections and trying to improve the speeds.

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  • Geemixi
    Geemixi Posts: 22

    The fourth day going to when Espoo virtual location will continue to slow speed. This morning the speed was good 15/3 Mbps, but in the evening the speed was 0.8 / 2 Mbps. Video playback impossible.

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  • Geemixi
    Geemixi Posts: 22

    The fifth day report (25.10.2015). Espoo virtual location in the morning 5.3 / 2.6 Mbps, in the evening 0.9 / 2.0 Mbps. Stockholm in the evening 28.3 / 2.5 Mbps

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  • Geemixi
    Geemixi Posts: 22

    The sixth day report (26.10.2015). Espoo virtual location in the morning 5.2 / 2.4 Mbps, in the evening 0.7 / 2.4 Mbps. Stockholm in the evening  22.1 / 7.5 Mbps

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  • Geemixi
    Geemixi Posts: 22

    The seventh day report (27.10.2015). Espoo virtual location in the morning 5.6 / 2.5 Mbps, in the evening 0.6 / 2.3 Mbps. Stockholm in the evening 20.3 / 2.6Mbps

     

    Is there any hope that Espoo virtual location sometimes will be resolved or is this the final speed?

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  • Geemixi
    Geemixi Posts: 22

    The ninth day report (29.10.2015). Espoo virtual location; early in the morning 18.1/2.6 Mbps, in the afternoon 1.5/2.6 Mbps, in the evening 0.5/2.5 Mbps. Stockholm in the evening 24.1/2.5 Mbps

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  • Ben
    Ben Posts: 2,641 F-Secure Product Expert

    Hello Geemixi, 

     

    Some changes have already been made on our Espoo virtual location to try and improve the situation. As you still experience the evening slow down, could you give us more information about the type of network you are connecting from? Also if possible the country and operator you use.

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  • Geemixi
    Geemixi Posts: 22

    I live in Spain and I have a 30 Mb fiber-optic cable connection from Movistar. Now (16:20 UTC) without Freedome speed is 30.0/3.0 Mbps, with Espoo virtual location speed is 0.8/2.5 Mbps, with Stockholm virtual location speed is 24.6/2.6 Mbps

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  • Kiedis
    Kiedis Posts: 5

    Current speeds: 7.37/0.62 Mbps for Espoo, 8.01/0.62 Mbps for Stockholm. Location: Finland, connection: 10 Mbps ADSL.

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  • Geemixi
    Geemixi Posts: 22

    The eleventh day report (31.10.2015):

     

    06:26 UTC Espoo virtual location           27.3/2.5 Mbps

    12:20 UTC Espoo virtual location              0.7/2.4 Mbps

                         Stockholm virtual location  20.2/2.7 Mbps

    20:29 UTC Espoo virtual location             0.6/2.5 Mbps

                         Stockholm virtual location  28.0/2.5 Mbps

     

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  • Geemixi
    Geemixi Posts: 22

    The twelfth day report (1.11.2015):

     

    06:57 UTC Espoo virtual location           28.3/2.5 Mbps

                         Stockholm virtual location  24.8/2.7 Mbps

    14:12 UTC Espoo virtual location              0.7/2.4 Mbps

                         Stockholm virtual location  24.9/2.8 Mbps

    18:33 UTC Espoo virtual location              0.6/1.9 Mbps

                         Stockholm virtual location   27.6/2.6 Mbps

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  • Kiedis
    Kiedis Posts: 5

    Current speeds (which have no issues):

     

    18:44 UTC Espoo virtual location           7.66/0.56 Mbps

                         Stockholm virtual location  7.92/0.51 Mbps

     

    Location: Finland, connection: 10 Mbps ADSL.

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  • Ben
    Ben Posts: 2,641 F-Secure Product Expert

    Hello Geemixi,

     

    I'll contact you by private message in order to resolve the problem you are still facing.

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  • Inofor
    Inofor Posts: 3

    I'm having issues with speed as well. The speeds vary greatly. I have no idea what happened in that first one, but I'll include it for completeness' sake.

     

    My connection: 100/10 in Oulu. Using speedtest.net for testing. I let it automatically pick the location by lowest ping. Format of the list is time-IP-down-up-ping-speedtest.net server location and distance-VPN status.

     

    03.11.2015 00:11 EET     xxx.xx.xxx.xx     84.50 Mb/s     10.81 Mb/s     15 ms     Tampere     ~ 400 km     No VPN
    03.11.2015 00:09 EET     188.126.80.54     19.89 Mb/s     14.92 Mb/s     120 ms     Stockholm     < 50 km     Stockholm
    02.11.2015 23:55 EET     95.175.104.37     39.45 Mb/s     14.21 Mb/s     123 ms     Helsinki     < 50 km     Espoo
    02.11.2015 17:37 EET     xxx.xx.xxx.xx     94.13 Mb/s     11.08 Mb/s     14 ms     Tampere     ~ 400 km     No VPN
    02.11.2015 17:36 EET     188.126.80.47     19.69 Mb/s     14.95 Mb/s     120 ms     Stockholm     < 50 km     Stockholm
    02.11.2015 17:26 EET     95.175.104.26     56.13 Mb/s     9.81 Mb/s     23 ms     Tallinn     ~ 100 km    Espoo
    02.11.2015 12:16 EET     95.175.104.52     12.23 Mb/s     9.80 Mb/s     15 ms     Helsinki     < 50 km     Espoo
    02.11.2015 12:02 EET     95.175.104.52     12.22 Mb/s     10.20 Mb/s     16 ms     Tampere     ~ 150 km     Espoo
    02.11.2015 12:00 EET     xxx.xx.xxx.xxx     93.56 Mb/s     10.80 Mb/s     15 ms     Tampere     ~ 400 km     No VPN
    02.11.2015 11:58 EET     188.126.80.25     23.09 Mb/s     15.13 Mb/s     121 ms     Stockholm     < 50 km     Stockholm
    02.11.2015 11:54 EET     95.175.104.39     86.88 Mb/s     9.99 Mb/s     24 ms     Tallinn     ~ 100 km     Espoo
    02.11.2015 03:03 EET     188.126.80.24     13.99 Mb/s     9.73 Mb/s     31 ms     Jakobstad     ~ 550 km     Stockholm
    02.11.2015 02:57 EET     xxx.xx.xxx.xx     90.49 Mb/s     10.69 Mb/s     16 ms     Tampere     ~ 400 km     No VPN
    02.11.2015 02:52 EET     95.175.104.37     24.33 Mb/s     14.59 Mb/s     124 ms     Helsinki     < 50 km     Espoo
    02.11.2015 02:50 EET     95.175.104.37     45.00 Mb/s     39.70 Mb/s     123 ms     Helsinki     < 50 km     Espoo

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  • HeHa
    HeHa Posts: 5

    After 2 weeks hopeless con versation with F.secure development team I gave up and bought "CyberGhost"

    There is no speed reduction now and I can enjoy of top quality pickture on YLE ARENA TV.

     

     

     

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  • HeHa
    HeHa Posts: 5
    Download "CyberGhost" and you have no problems with Espoo/Finland thereafter.
    Like
  • Inofor
    Inofor Posts: 3

    Here's today's values. How much throughput do you consider appropriate for your product? I've heard of your competitors reaching more than 80Mbps on a 100Mbps connection.

     

    03.11.2015 18:12 EET     xxx.xx.xxx.xx     94.05 Mb/s     11.02 Mb/s     16 ms     Tampere     ~ 400 km     No VPN
    03.11.2015 18:11 EET     188.126.80.45     20.29 Mb/s     10.08 Mb/s     15 ms     Stockholm     < 50 km     Stockholm
    03.11.2015 18:10 EET     95.175.104.26     17.33 Mb/s     10.10 Mb/s     21 ms     Helsinki     < 50 km     Espoo
    03.11.2015 14:36 EET     xxx.xx.xxx.xx     93.98 Mb/s     11.09 Mb/s     18 ms     Jyvaskyla     ~ 350 km     No VPN
    03.11.2015 14:34 EET     188.126.80.24     26.23 Mb/s     15.22 Mb/s     120 ms     Stockholm     < 50 km     Stockholm
    03.11.2015 14:33 EET     185.38.0.72     21.75 Mb/s     10.11 Mb/s     15 ms     Tallinn     ~ 100 km     Espoo

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  • Geemixi
    Geemixi Posts: 22

    Thanks HeHa!

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  • Geemixi
    Geemixi Posts: 22

    The fourteenth day report (3.11.2015)

     

    Without Freedome

    all day long  El Rubio     83.47.174.41                    30.0/3.0 Mbps

     

    With Freedome

    09:21 CET   Helsinki       95.175.104.36                  17.2/2.6 Mbps

    13:21 CET    Helsinki        95.175.104.36                    1.8/6.0 Mbps

    20:45 CET  Helsinki        95.175.104.36                     0.7/2.4 Mbps

                          Stockholm   188.126.80.53                 22.4/2.5 Mbps

     

    The same story every day during the last two weeks. Promising morning, but during the day speed will disappear. F-Secure is investigating the issue, but .....

     

    A few things amazes me with this issue:

    -The problem occurs in the afternoons and evenings

    -Where does the speed disappear between Stockholm and Helsinki?

    -Why this problem does not occur with ”CyberGhost”?

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  • HeHa
    HeHa Posts: 5

    Download "CyberGhost" and yuo will get full speed

    Like
  • Geemixi
    Geemixi Posts: 22

    Downloaded

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  • tuulainkeri
    tuulainkeri Posts: 3

    I'm in Spain and can hear the sound but no pictures.... this happens any time of the  day.

    Also the TV of local news papers are down..

    Even the sound takes a lot of time to appear.

     

    Has Yle and MTV found ways to block Freedom?

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  • Ben
    Ben Posts: 2,641 F-Secure Product Expert

    Hello tuulainkeri,

     

    We had some problem on the Finnish virtual location since yesterday morning. It should be resolved for most users and are still working to fix it completely.

     

    Could you give us more information concerning the "TV of local news papers are down" do you mean Spanish tvs? 

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  • tuulainkeri
    tuulainkeri Posts: 3

    Hi,

     

    I meant the finnish local papers... f.ex 

    http://www.iltalehti.fi/iltvluontojaelaimet/201603150120130_v6.shtml

    The stream starts and then stops... and starts and stops...

     

    Mainly my interest is Yle Areena and that does not work.

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  • tuulainkeri
    tuulainkeri Posts: 3

    Still cannot see Yle Areena, this is becoming very annoying...

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