Paid for subscription renewal but cannot activate.

StephenDavies

Hi, I have paid for my subscription renewal and have received a confirmation email to say I have done so, but there is no sign of a Key, and when I log into my account the web page says "We are waiting for confirmation of your payment." - however I paid for it 18 hours ago.

 

I have tried opening up the action centre and clicking on checking for updates, but that has not worked.

StephenDavies

Should have said this is for SAFE.

Chameni

Hi StephenDavies,

Regards to this, we need some details of yours before we can check in our system. Recommended to open a support ticket so that we can assist you further on this. Please click here to open a support ticket and Private Message me the ticket number in order for me to take over the case.

Thanks.

StephenDavies

Sorry but there is no obvious way I can see to PM you, but tisket number is: xxxxx

 

EDIT: Removed case details.

StephenDavies

When I try to renew again this is the message I get:

 

Your F-Secure Safe subscription is valid. We are waiting for  Confirmation of your payment.