Freedome license to new device

Hi we have 5 license plan and we currnetly cannot use a single device! I tried deleting the application from my phone to enable it in my laptop but now neither one works! Please help.

 

-Riia

Comments

  • LakshLaksh Posts: 4,439 Community Manager

    Hi Riia,

     

    Is the issue happening when trying to validate the license on the Freedome product or when you open Freedome? Is there any particular error message seen in Freedome? If yes, please provide us the screenshot of the error as well.

     

  • RiiaRiia Posts: 2

    Hi,

     

    It is happening when I'm trying to enter the subscription key. It say "You have reached the maximum number of installations...". The thing is that we had the subscription on devices we no longer need it in and are trying to install it on other devices. I have attached the screenshot..

     

    BR,

    Riia

     

    Screen Shot 2015-10-21 at 1.04.56 PM.png

  • LakshLaksh Posts: 4,439 Community Manager

    Hi Riia,

     

    I will send you a private message for further discussion on this issue.

This discussion has been closed.