PLEASE HELP

Hey!! I have some problem with F-secure Internet Security (latest version) - I decided to try to reinstall it, i guess something went wrong because now i can only access "Browsing protection"? I cant use any other sections of the program. 

 

I even tried running the uninstallation tool, and then reinstalling again - NO HELP.

 

Please help me. When i click the "F-Secure" icon on desktop it opens the Browsing protection -window.

 

If i click the system tray icon - The browsing protection window opens.

 

Please help me!!!!

 

 

Also none of the features work apparently.

 

EDIT:

Problem has been solved by F-Secure updating the software on my Windows 10 computer. Thank you.

Comments

  • SimonSimon Posts: 2,650 Superuser
    There appears to be a workaround to this known issue at the end of this thread:

    https://community.f-secure.com/t5/Security/Different-email-used-for-trial/td-p/75159
    Ukko
  • UkkoUkko Posts: 3,189 Superuser

    Hello,

     

    Sorry for my reply.

     

    Just as additional information - info-topic about related trouble (as notification from F-Secure)

    https://community.f-secure.com/t5/Security/F-Secure-SAFE-Internet-Security/m-p/75210

     

    If workaround-steps will be work for you (from another topic, which was provided under previous reply) - will be nice. Also.. about your another "troubles" around DeepGuard. Just now.. I found that fresh TP-update also comes with next point:

     

    ""Deepguard Application block UI is broken (CTS-96749)"" as fixed trouble

    https://community.f-secure.com/t5/Home-Security/TP148-Windows-Client-Release

     

    It's mean... maybe your experience was about current known situation (if I normally can to understand current description). Or maybe it was result of Windows 10 troubles.

     

    Sorry again for reply.

     

    Thanks.

  • Thank you F-Secure, i received the update which allowed Internet Security components to install properly on my Windows 10 computer.

     

    However, during my uninstall / reinstall i lost one of my licenses.. Apparently because the uninstallation was not complete, and i had to use the uninstallation tool, the license was not deactivated on uninstall and when i reinstalled it used my last license i had left (i had 3, two of them in use before uninstallation).

     

    Who do i contact? I have two physical computers with f-secure installed. So i need to have the third license available for future need.

  • SimonSimon Posts: 2,650 Superuser

    When you go to use the third license on another FS installation, you should be given the option to re-use an existing inactive license.  Don't ask me how, but it somehow seems to know which license to re-use. 

  • What? 

    When i choose "View my subscription", i see this:

     

    wtf.PNG

    ..But the problem is, that i only have it installed on two (2) physical devices. And on "this device" i had to uninstall/reinstall the software. And now it for some reason see this as two different devices? Before reinstall i had license #3 unused, availabe for third device.

     

    I guess the uninstallation somehow botched because i'm on Windows 10.

  • SimonSimon Posts: 2,650 Superuser

    It seems like a very similar question to the one in this thread, in which @Ville confirmed my answer:

     

    https://community.f-secure.com/t5/Security/3-PC-LICENSE-USED-UP-BY-1/m-p/60131

     

    But, if you think yours is a different issue, you may wish to seek further advice.

  • So it's like this - if/when i decide to install the software on a third device, the license is availabe for transfer from the other device? Ok, good to know. No harm done then.

This discussion has been closed.