Hey!! I have some problem with F-secure Internet Security (latest version) - I decided to try to reinstall it, i guess something went wrong because now i can only access "Browsing protection"? I cant use any other sections of the program.
I even tried running the uninstallation tool, and then reinstalling again - NO HELP.
Please help me. When i click the "F-Secure" icon on desktop it opens the Browsing protection -window.
If i click the system tray icon - The browsing protection window opens.
Please help me!!!!
Also none of the features work apparently.
Problem has been solved by F-Secure updating the software on my Windows 10 computer. Thank you.
There appears to be a workaround to this known issue at the end of this thread:
Sorry for my reply.
Just as additional information - info-topic about related trouble (as notification from F-Secure)
If workaround-steps will be work for you (from another topic, which was provided under previous reply) - will be nice. Also.. about your another "troubles" around DeepGuard. Just now.. I found that fresh TP-update also comes with next point:
""Deepguard Application block UI is broken (CTS-96749)"" as fixed trouble
It's mean... maybe your experience was about current known situation (if I normally can to understand current description). Or maybe it was result of Windows 10 troubles.
Sorry again for reply.
Thank you F-Secure, i received the update which allowed Internet Security components to install properly on my Windows 10 computer.
However, during my uninstall / reinstall i lost one of my licenses.. Apparently because the uninstallation was not complete, and i had to use the uninstallation tool, the license was not deactivated on uninstall and when i reinstalled it used my last license i had left (i had 3, two of them in use before uninstallation).
Who do i contact? I have two physical computers with f-secure installed. So i need to have the third license available for future need.
When i choose "View my subscription", i see this:
..But the problem is, that i only have it installed on two (2) physical devices. And on "this device" i had to uninstall/reinstall the software. And now it for some reason see this as two different devices? Before reinstall i had license #3 unused, availabe for third device.
I guess the uninstallation somehow botched because i'm on Windows 10.
It seems like a very similar question to the one in this thread, in which @Ville confirmed my answer:
But, if you think yours is a different issue, you may wish to seek further advice.