PLEASE HELP

Unknown

Hey!! I have some problem with F-secure Internet Security (latest version) - I decided to try to reinstall it, i guess something went wrong because now i can only access "Browsing protection"? I cant use any other sections of the program. 

 

I even tried running the uninstallation tool, and then reinstalling again - NO HELP.

 

Please help me. When i click the "F-Secure" icon on desktop it opens the Browsing protection -window.

 

If i click the system tray icon - The browsing protection window opens.

 

Please help me!!!!

 

 

Also none of the features work apparently.

 

EDIT:

Problem has been solved by F-Secure updating the software on my Windows 10 computer. Thank you.

Simon

There appears to be a workaround to this known issue at the end of this thread:

https://community.f-secure.com/t5/Security/Different-email-used-for-trial/td-p/75159

Ukko

Hello,

 

Sorry for my reply.

 

Just as additional information - info-topic about related trouble (as notification from F-Secure)

https://community.f-secure.com/t5/Security/F-Secure-SAFE-Internet-Security/m-p/75210

 

If workaround-steps will be work for you (from another topic, which was provided under previous reply) - will be nice. Also.. about your another "troubles" around DeepGuard. Just now.. I found that fresh TP-update also comes with next point:

 

""Deepguard Application block UI is broken (CTS-96749)"" as fixed trouble

https://community.f-secure.com/t5/Home-Security/TP148-Windows-Client-Release

 

It's mean... maybe your experience was about current known situation (if I normally can to understand current description). Or maybe it was result of Windows 10 troubles.

 

Sorry again for reply.

 

Thanks.

Unknown

Thank you F-Secure, i received the update which allowed Internet Security components to install properly on my Windows 10 computer.

 

However, during my uninstall / reinstall i lost one of my licenses.. Apparently because the uninstallation was not complete, and i had to use the uninstallation tool, the license was not deactivated on uninstall and when i reinstalled it used my last license i had left (i had 3, two of them in use before uninstallation).

 

Who do i contact? I have two physical computers with f-secure installed. So i need to have the third license available for future need.

Simon

When you go to use the third license on another FS installation, you should be given the option to re-use an existing inactive license.  Don't ask me how, but it somehow seems to know which license to re-use. 

Unknown

What? 

When i choose "View my subscription", i see this:

 

..But the problem is, that i only have it installed on two (2) physical devices. And on "this device" i had to uninstall/reinstall the software. And now it for some reason see this as two different devices? Before reinstall i had license #3 unused, availabe for third device.

 

I guess the uninstallation somehow botched because i'm on Windows 10.

Simon

It seems like a very similar question to the one in this thread, in which @Ville confirmed my answer:

 

https://community.f-secure.com/t5/Security/3-PC-LICENSE-USED-UP-BY-1/m-p/60131

 

But, if you think yours is a different issue, you may wish to seek further advice.

Unknown

So it's like this - if/when i decide to install the software on a third device, the license is availabe for transfer from the other device? Ok, good to know. No harm done then.