protection off

inoxe06
inoxe06 Posts: 5 New Member
in F-Secure VPN

hi all

sorry for my english

i could use freedom for 1 week but since the update 1.019 , the protection button stay on "off" . i tried other location . ( windows 10)

i try to reinstall , but same probleme . ( and i lost my free key...)

i have diag to show you , but i can't how?

thanx before for your help

++

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Comments

  • Laksh
    Laksh Posts: 4,224 Former F-Secure Employee

    Hi inoxe06,

     

    What is the current error message you see in your Freedome product? Or what happens when you turn on Freedome?

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  • inoxe06
    inoxe06 Posts: 5 New Member

    hi

    thx for answering

    i put on automatic boot and protection with windows

    after minutes , a small window with "sorry , an eeror has occured"

    thx before

    cordialy ++

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  • Laksh
    Laksh Posts: 4,224 Former F-Secure Employee

    Hi inoxe06,

     

    Can you provide us a screenshot of the error so that we can have a better idea about the issue?

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  • inoxe06
    inoxe06 Posts: 5 New Member

    hi

    thx for answering

    freedom.jpg

    in english , " sorry , a problem has occured"

    thx

    ++

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  • Laksh
    Laksh Posts: 4,224 Former F-Secure Employee

    Hi inoxe06,

     

    Thanks for your screenshot. However, in order to investigate the issue further, we would like to know how you got the Freedome code? May I know from where was the free code given?

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  • inoxe06
    inoxe06 Posts: 5 New Member

    yes sure ( before , thx for continuing answering)

    it was a free "operation" from f-secure . this is not a " cracked key " at all.

     i got 3 free keys.

    sorry for my english....

    cordialy ++

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  • Laksh
    Laksh Posts: 4,224 Former F-Secure Employee

    Hi inoxe06,

     

    When you say free operation, was this Freedome key got from MySafe portal? If yes, did you purchase the Safe licenses for getting the Freedome keys or was it using the Safe trial account?

     

    If it was not from MySafe account, could you please provide me a private message of your free key and how you got it so that we can check further?

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  • inoxe06
    inoxe06 Posts: 5 New Member

    hi

    you are right , from MySafe portal

    i bought nothing.

    they send me a mail with a key

    in freedom i " valid the licence" and it was ok for 365 days

    "did you purchase the Safe licenses for getting the Freedome keys or was it using the Safe trial account?" i cant exactly understand what u say....

    cordialy ++

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  • Laksh
    Laksh Posts: 4,224 Former F-Secure Employee

    Hi inoxe06,

     

    Our limited offer (ended on 30th of September) was a “Buy SAFE, Get 1year of Freedome for free” offer.
    Consumers who do not pay for SAFE after the trial period, will be prompted to pay to continue using Freedome for free.

    Even if some may have abused our offer, Free Freedome Premium with SAFE trial was not offered by us, and it won’t be supported by F-Secure.

     

    Thank you.

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