my subscription is not working after upgrade OS :(

alv Posts: 5 New Member

HI there 


Today, after upgrading my Mac to the latest OSX 10.11,  F-Secure's Freedom (VPN) app asked me to subscribe again!


So I typed down my ( one year , 3 devices ) subscription but it's telling me I have used the maximum devices. I am only using it on one device ( Mac) and have never ever used it on any other devices at all.


I think it is probably because I formatted my laptop before and the app thinks it is new device, which is what I was informed before according here


I am not sure if I should post my  F-Secure's Freedom (VPN) subscription here to get it checked or not


can any one help me out please ?


I attached a picture of the screen 

Thank you


Screen Shot.png


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