my subscription is not working after upgrade OS :(

HI there 

 

Today, after upgrading my Mac to the latest OSX 10.11,  F-Secure's Freedom (VPN) app asked me to subscribe again!

 

So I typed down my ( one year , 3 devices ) subscription but it's telling me I have used the maximum devices. I am only using it on one device ( Mac) and have never ever used it on any other devices at all.

 

I think it is probably because I formatted my laptop before and the app thinks it is new device, which is what I was informed before according here

 

I am not sure if I should post my  F-Secure's Freedom (VPN) subscription here to get it checked or not

 

can any one help me out please ?

 

I attached a picture of the screen 

Thank you

 

Screen Shot.png

Comments

  • alvalv Posts: 5

    is there any solution guys Smiley Sad

  • LakshLaksh Posts: 4,442 Community Manager

    Hi alv,

     

    Could you please send me a Private Message of your subscription code which you are trying to validate so that I can check further on this?

  • alvalv Posts: 5

     just sent you :)

This discussion has been closed.