connect error

error : there was a problem connecting to the server Smiley Sad (windows 8.1)


  • LakshLaksh Posts: 4,444 Community Manager

    Hi arash,


    May I know which location you were trying to connect when you got this error? Did the error occur to all the locations?


  • arasharash Posts: 2


    my location= iran

    Did the error occur to all the locations? No . just me!


  • KaraokeKaraoke Posts: 11

    I have the same exact problem.


    I'm located in Iran too and on Tuesday, Freedome stopped working here. The software is no longer able to connect to any of the servers/locations.


    Seems like Freedome servers have just been banned in Iran. Please help us. 

  • BehzadBehzad Posts: 7


    i have same problem  with windows 7 ,

    but my other device like andriod work Properly.


    be  note that we faced problem after updating Fredome vertion.

    best regards

  • KaraokeKaraoke Posts: 11



    I don't think it's a good idea to leave a customer high and dry. We are no longer able to connect to any of the serevrs and awaiting a response. 

  • BenBen Posts: 2,641 F-Secure Product Expert



    Unfortunately it seems that Iran is actively blocking most VPN (various vendors).

    Did you already try to change virtual location(exit nodes), some might not  have been yet blocked?

  • SasarSasar Posts: 7

    I have a note 5 and after installation f-secure freedome

    My app does not work and not connect to server

  • SasarSasar Posts: 7

    I am locate in iran . I have this problem too. My platform is android and i subscribed yearly.

    Support team cannot solve it.

    Support team is responsible to solve it and introduce a server to connect from iran

  • SasarSasar Posts: 7

    Would you please add another virtual server or server like other vendours like hotspot shield ?

  • LakshLaksh Posts: 4,444 Community Manager

    Hi @Sasar,


    I have merged your other post to this thread as I saw you already posted your reply here.

  • SasarSasar Posts: 7
    All of locations/servers do not connect.
  • same here Smiley Indifferent what should we do?
This discussion has been closed.