Freedome Subscription Codes do not work at iPhone and iPad

GLL1 Posts: 3 New Member

Hi, I have several subscription codes for Freedome at hand (from a SAFE subscription, and from an earlier purchase of a licence for 5 Freedome devices). I tried to use these codes at my apple devices after the expiration of my apple abonnement. But none of these codes work. The error message is "This ID is not valid for this device" (in German). Can anyone help?


  • GLL1
    GLL1 Posts: 3 New Member

    Now it works. From whatever reason...

  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Hi GLL1,


    Welcome to our Community! And thanks for posting the solution that your subscription worked!

  • jo_strasser
    jo_strasser Posts: 1 New Member



    I got the same issue.


    I have purchased a 5 device license, but it doesn´t work on my apple devices.

    License not valid??!


    At the moment I have a small 1 month subscription on my iphone running and I´m trying to change it to my 5 device license via entering the code...


    But it doesn´t work...


    Only on Windows it works.


    Any ideas??


    Thanks JO

  • GLL1
    GLL1 Posts: 3 New Member

    Hi JO,

    at my devices it worked later on. I would recommend the following:


    - Terminate your abo in the app store.

    - Use freedome (switched on) until it stops your internet traffic. In my case it happened about a day after the expiration of the abo.

    - Then enter your subscription code at the abo page of freedome.


    It seems that the code is not accepted as long as the apple abo is active. 


    I hope this helps


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