Could not verify your code error

BrzsBrzs Posts: 3
in F-Secure FREEDOME

I have just uninstalled/reinstalled Freedome on my PC and now get "Could not verify your code error"  when I entered the subcription code that worked fine before reinstall.  How do I fix this?  Many thanks

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  • LakshLaksh Posts: 4,443 Community Manager

    Hi Brzs,

     

    May I know from where you purchased the Freedome code and if this is a single license or a multi license code?

     

    How many devices are using it if it is a multi license code? Could you please post a screenshot of the error message for us to check further?

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  • BrzsBrzs Posts: 3

    I have a multilicence code bought from your website via Cleverbridge. Licence is for 3 devices.  all were in use including the one on the machine it was reinstalled on. It worked fine before reinstall.

     

    Given other posts I presume that reinstall expects new code.  Not a clever system. Now also gives "fatal error -please reinstall " message so system really isn't working. What do I do to get this fixed?

     

     

     

     

     

     

     

     

     

     

     

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  • LakshLaksh Posts: 4,443 Community Manager

    Hi Brzs,

     

    I will send you a private message to check further on the license code.

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