Cannot renew MY SAFE subscription (Get error that "Campain has expired")

RamiVaan

Hi,

 

I bought some time ago reneval (physical paper box that contain reneval codes) for my current MY SAFE subscription (5 devices) and now I am trying to renew the subscription (for 5 devices) with the codes in the box BUT when I enter the details (renew with code) I get message that the campain has expired. 

 

How can that be so?...

 

NOTE: There is no text about campain expiration in the purchased box!!!

 

How can I get my subcription to work with my puchased subscription? 

 

BR,

 

Rami

Simon

Not sure, but maybe there's an issue when using old codes to renew licenses with newer codes, if you see what I mean.

We can't really deal with licensing issues on here, so I would suggest that you send in a support request, including the code(s) you want to use, and explain the situation. Hopefully they will be able to advise.

RamiVaan

Actually the code cannot be older than the code that I have now (in use) since I bought it roughly 6 months after from the same shop as the previous one.