Cannot renew MY SAFE subscription (Get error that "Campain has expired")
RamiVaan
Posts: 4
in Web Browsing
Hi,
I bought some time ago reneval (physical paper box that contain reneval codes) for my current MY SAFE subscription (5 devices) and now I am trying to renew the subscription (for 5 devices) with the codes in the box BUT when I enter the details (renew with code) I get message that the campain has expired.
How can that be so?...
NOTE: There is no text about campain expiration in the purchased box!!!
How can I get my subcription to work with my puchased subscription?
BR,
Rami
Comments
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Not sure, but maybe there's an issue when using old codes to renew licenses with newer codes, if you see what I mean.
We can't really deal with licensing issues on here, so I would suggest that you send in a support request, including the code(s) you want to use, and explain the situation. Hopefully they will be able to advise.
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