I cannot use my FReedome code in all of my devices that has F-Secure SAFE installed

Hi,

 

I have subscrition to 5 F-Secure SAFE devices, and now I have tried to install Freedome to all of them, but I only managed to activate the subscription only on 3 of my machines (1 android phone and 2 windows computers) by using the code developed at MY SAFE site. What is the problem?

 

BTW: I suspect it might be related to the fact that I upgraded 2 of my computers (that had already Freedome installed and working) to Windows 10 before I tried to install it (and activate the code) to my 2 remaining computers.

 

Is there a way to get the Freedome to work also with 2 my remaining computers that I would like to protect also (as promised at MY SAFE site).

 

BR,

 

Raimo

 

Comments

  • Hi,

     

    I have 5 subscriptions of F-secure MY SAFE and I can use the supplied FREEDOME activation code for only 3 Freedome activations. Might the resson be that I had to reinstall Freedome to 2 of my windowPC's after the windows 10 upgrate. The reason for this was that I got the IPv6 problem and though that I would be solved by reinstalling FREEDOME to those 2 computers. Obviously it did not work and managed to solve it with the recommended (from these pages) change of VPN connection name.

     

    How I can get the 2 missing activations to work?

     

    NOTE: I feel a little bit betrayed, since the IPv6 problem were caused by FREEDOME SW that could not handle the windows10 uppgrade properly.

     

    BR,

     

    Rami

  • LakshLaksh Posts: 4,440 Community Manager

    Hi @RamiVaan,

     

    I have moved your post to the Freedome board so that the issue can be discussed further.

  • LakshLaksh Posts: 4,440 Community Manager

    HI Ramivaan,

     

    May I know if you have generated all the 5 voucher codes from your Safe account and used it on your devices? Or do you have any options left for the code generation?

This discussion has been closed.