Subscription works fine on iPhone, but not on iPad

tommypee1

I have bought an 12 month subscription code from a local department store. I entered the code into my iPhone, works fine but then when I go to my iPad and select "Restore purchases", nothing happens. I have tried to reinstall the application on iPhone and in iPad but nothing seems to help. Both devices uses the same AppStore credentials. I don't have the code anymore on me, so I cannot enter it on iPad. I trusted that ofcourse it will transfer via "Restore purchases".

 

Is this an error or should I have two subscriptions, one for iPhone and one for iPad?

[Deleted User]

Hi tommypee1,

 

Since you mentioned it was purchased from a local store, I would like to get more information. Was this subscription for Freedome purchased directly from the itunes (app store) or is it a license purchased (like 12 months code for 1 device)?