Need help

AkshayAkshay Posts: 2
in F-Secure SAFE

I forgot my f-secure security code for my android phone. I have raised two requests regarding that at the support portal, but till now i have not received any contact from the technical support team. How long should I wait? Its already been 3 days. I am not happy with the support service at all. Kindly help me out here as to what I should do. Or correct me where I have gone wrong.

 

Thanks,

AKSHAY

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  • PatrickPatrick Posts: 130 F-Secure Product Expert

    Hi Akshay,

     

    please send me the SR-ID (You have received those with automatic replies from our ticketsystem) using private message. I will make sure your case is handled.

     

     

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  • AkshayAkshay Posts: 2

    Hi Patrick,

    Thanks for your reply. It is SR ID:  1-490105983. Currently a technician named David Lee is on to it. However the problem is still not solved yet. If you know of a solution though then kindly let me know. Thanks again.

     

    Regards,

    Akshay L.

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  • iradairada Posts: 1

    Hello

    I'm using Nokia e7. as soon as I changed my sim card the anti theft requests for the security code.  I entered the code but it doesn't work, giving a message like "wrong code".  I tried to unloch it with old sim card but it did not work either.

    Could you please help me?

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  • keioozkeiooz Posts: 41

    Will I be able to deactivate the anti-theft function before making any move on my phone like changing sim cards?

    image
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