F-secure booster installation problem

Hi

1.  I bought the f secure booster for 3 computers.  When I tried to activate the booster in my desktop with the activation key, the message appears 'unknown error - contact f secure technical team'

 

please look into the problem and let me know how to install it.

 

2.  I installed the booset in my laptop and run the 'update' option like prevent file recovery, browing files etc.  and deleted all.  But after restarting the computer, with out even log into any internect access, if I check the update option, I can still find that quite a lot of files and showing like if it was showing 4000 files now it shows say eg. 1200 nos.   Why it is happening immediately after clearing all these files ?

 

I am not convinced and satisfied at the moment, please let me know otherwise I will cancel the package

 

Thanx 

Jaison

Comments

  • LakshLaksh Posts: 4,440 Community Manager

    Hi Jaison,

     

    If you have the issue when activating the product, please review the following articles:

    http://community.f-secure.com/t5/Security-for-PC/Activation-issue-Incorrect/ta-p/68555
    http://community.f-secure.com/t5/Security-for-PC/Activation-issue-F-Secure/ta-p/68556
    http://community.f-secure.com/t5/Security-for-PC/Activation-issue-Please-connect/ta-p/68554

     

    Regarding your second issue, I will try to get further information on this.

     

  • jaisonjaison Posts: 3

    Hi

     

    That did not solve my problem.  I am using windows 7 home edition. After typing the activation key it says 'unknown error' contact f-secure support team.

     

    please look into and resolve the problem

     

    Thanks 

    jaison

  • LakshLaksh Posts: 4,440 Community Manager

    Hi Jaison,

     

    I would like to get more details on this issue in order to troubleshoot further.

     

    Regarding your second issue, Could you please provide us the exact options you selected for deletion under Update? Also, were the files which were showing up after the restart the same as before you cleaned it under the Browsing History?

     

    Regarding your key activation issue, have you tried to reset your internet settings completely and retry the activation?

  • jaisonjaison Posts: 3

    Yea I reset the internet connection but same error appears

  • I'm encountering the same problem as Jason, F Secure get your act together or refund my money.

  • LakshLaksh Posts: 4,440 Community Manager

    Hi @jaison @Dicksibo,

     

    I am checking on the Booster issue with the respective team. I will get back to you soon on this.

  • LakshLaksh Posts: 4,440 Community Manager

    Hello Jaison and Dicksibo,

     

    For the error 'unknown error - contact f secure technical team', since you have already tried to reset your IE settings and also verify the TLS settings as per the above links, please let us know if there is any other Anti-virus or Anti-spyware programs running on the computer apart from the F-Secue Internet Security.

    What is the version of the Booster which is downloaded to your computer, is it the latest version?

This discussion has been closed.