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Hello Remo,
Do you have any proof of purchase still available?
Could you tell me from where you bought your subscription and did you use the same email address as the one used for community?
Remember, do not post private information on the public part of our community.
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Hi Rosie50,
Could you us how and where your purchased your license, was it a single or multi-platform license? Is it currently in use on any other devices? Did you have to factory reset your tablet and since it does not work?
Please remember do not post any personal information on the community, if you have specific order number or email this was purchased with you can pm those information to me.
Thanks
Hailan
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This discussion has been closed.