Feedback: Purchasing F-Secure

Nipsu

Hi, I bought F-secure for two years +3 months for 99,99 euros. Paid directly from our netbank. Succseed. About a week later we checked  netbank and had to think hard what had I bought from PAYTRAIL and it's message CLEVERBRIDGE. F-Secure wasn't mentioned anywhere. Everything was ok when I finally figured out what I had bought, but my mom ('cos I'm 17 and bought F-secure to all of us at home) almost got a heart attack (not literally). So my point is it would be really nice if F-Secure was mentioned on netbank. What if someone granny buys F-Secure and then freaks out because of Paytrail? 

Sorry for my bad english

 

- Nipsu

Finland 

MargosDezerian

LOL they will not show always which product you bought,they will more often show from which company or payment processor.

DaveK

I'm with Virgin Media UK and they put me with F-Secure last year. I recently renewed at the discount price of £25.

On checking my credit card account last night saw there was a pending payment (£25) "Recurring Transaction" - location 'Cologne'.

I did not authorise any Recurring Transaction. Cologne meant nothing to me. Called the credit card fraud department and was informed the merchant is 'CleverBridge'- which I know is F-Secure.

Discovered that 'Recurring Transaction' is an authority for a supplier to take however much they want, when they want from your account.

Very sharp practice. Have emailed F-Secure directing them to stop this unauthorised action. I'll decide when, and if I'll renew. I'll see if the bank can stop this type of fiddle on my account. There's a particularly nastly outfit, 'Shoppers Rewards and Discounts which is famous for it.

Your English is  very good. (Better then my Finnish).

Simon

As I mentioned in another thread, I believe there is an option in your My Safe portal account settings, to turn off auto-renewal, but I'm not sure if this need to be done at the time of the purchase. Waiting for someone from F-Secure to confirm.