F Secure 2010 + Windows XP "Scan Wizard" won't start under any condition.

MarcoGMarcoG Posts: 1
in F-Secure SAFE

Hello,

 

I tend to do a monthly scan for a very old computer (only 1GB RAM) with XP SP 3, but since last month I have been unable to run any kind of manual scans, and schedulled scans don't run at all. The "Scan Wizard" never appears after clicking on the scan/Full Computer Scan nor any other options. Sometimes the Security Suite window simply disappears after clicking it (like if the app crashed). I have reinstalled the application time and time again, using CCleaner and the F-Secure uninstallation tool, but to no avail. I also have run a couple of times MalwareBytes and SuperAntiSpyware.

 

Please give me a hint of what to do as I don't want to format the computer because of this, as otherwise has been working fine.

 

Kind regards,

Marco Gargari

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Comments

  • MJ-perCompMJ-perComp Posts: 1,098 Superuser

    Hi,

     

    first point before any further help is possible:

     

    1.) do you still have a valid licence?

    2.) Please update to 2012! Your licence is also valid for running 2012.

     

    BR

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  • JaniashviliJaniashvili Posts: 469
    Mathias, he has old computer, and needs old anti-virus(due to lack of system resource, new requires more resources than that.)
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  • MJ-perCompMJ-perComp Posts: 1,098 Superuser

    Yes, it requires more ressources than 2010, but 1GB should still be enough.

    Also it mght be a good idea to test with some more GB (borrow from a friend) 1GB currently costs some 20 $ at the moment and would most likely boost the total PC-Performance...

     

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  • tidaltidestidaltides Posts: 20

    If you almost have everything up to date, you won't get this type of problem. I have both old and new computer. F-Secure works with the new computer, but not in the old computer.image

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