£25 renewal price for Virgin Media customers jumps to £99

Euan

I have been invited to renew as a Virgin Media customer for £25, but when I click the renew button the price jumps to £99. Furthermore, the F-Secure online chat support service is "closed". Any ideas for help would be most welcome. 

PRL

Have a look at the posting with the following title

 

Virgin Media customers Exclusive offer F-Safe 1 Year 5 Devices Renew subscription of £25,00

There was a problem some time ago that was sorted by F secure / virgin in the end.

You may have to contact F-secure

Euan

Thanks. I will try again and get hold of their support desk.

Euan

I give up. F-secure support is simply hopeless. I have been bounced between F-secure, CleverBridge and a supposedly global chat support service that is virtually never open. Two weeks of pointless hassle. I will not be renewing.