F-Secure anti-virus says your computer is not protected

manel

Hi there,

 

I am using F-Secure anti virus for work stations but it hasn't been working for a few days now. on the interface windows it says: "Your computer is not protected. Malfunction. Please restart your computer".

I have restarted it but it is still not working. When I go to Downloads i can see that F-Secure Aquarius Update 2015 and F-Secure Hydra Update 2015 are not installed but I don't know how to install it. 

 

Can anyone help me?

[Deleted User]

Hello Manel,

 

You are most likely facing a known issue. It is under investigation. 

Please refer to this thread, and open a support request with fsdiag :

https://www.f-secure.com/en/web/home_global/support/support-request

 

Here are the instructions to create fsdiag:

https://www.f-secure.com/en/web/home_global/support/support-request#fsdiag

manel

Thank you. I have just sent the request. Can you tell more or less how long will I have to wait for a reply?

manel

I have uninstalled and reinstalled F-Secure, and everything is fine now. Thank you for your time!