Update on windows 10 preview version 10130 blue screens with f-secure as cause supplied by talktalk

As soon as 10130 starts up blue screen critical process died

 

the f-secure is supplied by talktalk

 

version 

 

Super Safe Boost 2.21 build 285

CCF CUIF 10.03 build 258
CCF DAAS2 1.10 build 369
CCF Guts2 2.01 build 418
CCF Upstream 2.01 build 980
CCF Diagnostics 8.01 build 924
CCF Scanning 1.51 build 112.309
CCF Network 1.03 build 102
CCF Reputation 2.0 build 1337

 

as soon as install is about to complete Blue Screen critical-process-died

 

But as windows 10 no longer has F8 to enter safe mode and unable to do msconfig either it would leave a novice user with useless Computer.

 

PS i had re-enabled F8 option so was able to do restore back having taken a checkpoint before adding the anti-virus also it left the pc in a mess and i had to do a chkdsk /F to recover the pc correctly as windows 10 was just like safe mode with no apps apart fromt event viewer and Run so able to do CMD.EXE and recover the situation

 

i even re-installed the latest 10130 iso to guarantee a clean situation and again as soon as f-secure is installed it blue screens and can not be uninstalled as instalaion shows installed but as had nor completed will only remove icon 

 

all previous releases worked as i was testing office 2003, photoshop etc as wanted to ensure migration from windows 7 to 10 would be uneventfull running in dual boot mode

 

-------------------------------

 

how can i debug this problem .

 

event viewer shows 3 errors

------------------------------------------------------------------------

Fault bucket , type 0

Event Name: WindowsUpdateFailure3

Response: Not available

Cab Id: 0

Problem signature:

P1: 10.0.10074.0

P2: 800b0101

P3: F4932C69-501D-49CA-B507-0DF0531CB356

P4: Download

P5: 202

P6: 0

P7: 0

P8: Dynamic Update

P9: {7971F918-A847-4430-9279-4A52D1EFE18D}

P10: 0

Attached files:

These files may be available here:

 

Analysis symbol:

Rechecking for solution: 0

Report ID: 3a290198-0a02-11e5-ab6f-0016448c363f

Report Status: 262144

Hashed bucket:

------------------------------------------------------------------------------

 

 

Fault bucket , type 0

Event Name: WindowsUpdateFailure3

Response: Not available

Cab Id: 0

Problem signature:

P1: 10.0.10074.0

P2: 800b0101

P3: F4932C69-501D-49CA-B507-0DF0531CB356

P4: Download

P5: 202

P6: 0

P7: 0

P8: Dynamic Update

P9: {7971F918-A847-4430-9279-4A52D1EFE18D}

P10: 0

Attached files:

C:\WINDOWS\Temp\WER15AB.tmp.WERInternalMetadata.xml

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_10.0.10074.0_514ab7a9a8ce992752eb54e1dd1412dafd33beb5_00000000_cab_110415cb

Analysis symbol:

Rechecking for solution: 0

Report ID: 3a290198-0a02-11e5-ab6f-0016448c363f

Report Status: 4

Hashed bucket:

-------------------------------------------------------------------------------------

 

Fault bucket 91736524612, type 5

Event Name: WindowsUpdateFailure3

Response: Not available

Cab Id: 0

Problem signature:

P1: 10.0.10074.0

P2: 800b0101

P3: F4932C69-501D-49CA-B507-0DF0531CB356

P4: Download

P5: 202

P6: 0

P7: 0

P8: Dynamic Update

P9: {7971F918-A847-4430-9279-4A52D1EFE18D}

P10: 0

Attached files:

C:\WINDOWS\Temp\WER15AB.tmp.WERInternalMetadata.xml

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_10.0.10074.0_514ab7a9a8ce992752eb54e1dd1412dafd33beb5_00000000_111c1bb6

Analysis symbol:

Rechecking for solution: 0

Report ID: 3a290198-0a02-11e5-ab6f-0016448c363f

Report Status: 0

Hashed bucket: e0ac3ecdf8185ff6d24e9c67904da683

 

 

 maybe the version supplied to talktalk has a flaw which you have fixed and talktalk need a new version

 

Accepted Answer

Comments

  • gebau00a
    gebau00a Posts: 3

    Same issue here with F-Secure SAFE.

    Luckily, I'm able to boot back into windows, which shows me that the installation of the antivirus succeeded, while the installation of the internet stuff failed.

    Then I'm asked to activate safe search.

     

    Still I'm not able to check the antivirus module as it isn't installed.

    After that I'm able to uninstall it via the uninstall entry.

     

    Hope the installer will be fixed latest for the final version of Windows 10.

  • Ville
    Ville Posts: 528 F-Secure Employee

    Hi @Kenny825507_b

     

    Currently all versions of F-Secure Internet Security / SAFE will bluescreen with Windows 10 starting from Windows 10 build 10130. Only the beta version of F-Secure SAFE ("fs protection") is compatible.

     

    We know what is causing the problem and are working on maintenance releases. The products will be updated before Windows 10 launches.

     

    Ville

    (F-Secure R&D)

     

    gebau00a
  • gebau00a
    gebau00a Posts: 3

    How to get access to the beta?

    I've seen there's a possibility to apply for beta access with some 6 months free subscription.

    As I'm a subscribed customer, I don't need the extra subscription.

  • Ville
    Ville Posts: 528 F-Secure Employee

    Hi @gebau00a

     

    You can apply for the beta at https://www.f-secure.com/en/web/labs_global/beta-programs.

     

    The paid subscription does not work for the beta client, so you will need the 6 months for it, as they have different licensing servers.

     

    Ville

    (F-Secure R&D)

     

  • gebau00a
    gebau00a Posts: 3

    Thanks for the information.

     

    Is there any schedule for the stable version?

  • ecrivain5
    ecrivain5 Posts: 1

    I tried to install fron talktalk three times and each time I got severe problems and it didn't install.

    I am a long time user of f-secure

  • Ben
    Ben Posts: 2,641 F-Secure Product Expert

    Hello Ecrivain5,

     

    Please refer to Ville's reply above. Did you already try the beta version of F-Secure SAFE ("fs protection")?

This discussion has been closed.