I can't download ANYTHING (with F-Secure SAFE)

iitt

 I just bought F-Secure SAFE (Internet Security) for my Asus ROG G751 JT Windows 8.1, because in my other computer it worked perfectly. But since I installed it, I haven't been able to download anything from Internet Explorer - and I've tried Google Chrome, Origin and Steam. 

 

After I installed F-Secure, my internet-connection went really bad: I couldn't get any sites open or it took ages. When I closed F-Secure for a moment, it worked, but I still couldn't download anything. Then I did some research and noticed that if you have two Antivirus' (or whatever they are called), for an example McAfee and F-Secure (which I had), they wont work. So I rebooted my computer, deleted McAfee and installed F-Secure again. Well, after that, my internet connection got much faster, but I am still not able to download aaaanything. When I try, it says that "network failed" or something about Windows Smartscreen stopping it from downloading. It even said that the program is not compatible with your computer (this happened wit Google Chrome, which is funny because earlier, when I didn't have F-Secure, it downloaded and worked just fine). I stopped Smartscreen and tried to download, but it had absolutely zero effects.

 

Yes, I'm almost in tears now, and desperate for help. Anyone?

Simon

It's possible that McAfee may not have been deleted fully. Try looking for their remove tool here and run it, which may remove any debris:

http://answers.microsoft.com/en-us/protect/wiki/mse-protect_start/list-of-anti-malware-product-removal-tools/2bcb53f7-7ab4-4ef9-ab3a-6aebfa322f75

Reboot after the tool has run, and hopefully that will sort it, but if you still have problems, then run the F-Secure Uninstallation Tool and start again from scratch:

http://community.f-secure.com/t5/Security/F-Secure-Uninstallation-Tool/td-p/31265

For what it's worth, last time I uninstalled BitDefender, that buggered up my internet connection, so McAfee may not be the only one to do that.

iitt

Thank you, but it's still not working  

Simon

Have you tried a Network repair?  Right click your Network icon by your clock, and select Troubleshoot Problems.  You should then get the Windows Network Diagnostic screen with a walkthrough.  This is on Windows 8.1, but I think Windows 7 has the same - not sure about earlier versions.

iitt

Troubleshooting can't recognize the problem. I have absolutely no idea what it could be.

 

I've installed and uninstalled F-Secure couple of times, and whenever I don't have it installed, downloading works completely fine. When F-Secure is involved, it loads 99% percent and then freezes, or it doesn't load at all. Seems like I'll just have to live with out F-Secure. Sad though, it  wasn't cheap.

Simon

Send in a Support Ticket with an FSDIAG and let the tech guys take a look.  I'm sure it's something that can be sorted, and it can't be a general problem or other people would be complaining about it. 

iitt

Will do that, thanks for your help (:

RichClark

Go try to download thru this one http://internet-download.joydownload.com/