Freedome, Fitted new hard drive to pc, now code is not accepted

I have a 12 month 3 device subscription.  I have used all 3, one on the phone, one on the tablet, and one on the PC.

I have had to fit a new hard drive to my PC.  I cannot get the subscription code to work now.  (I suspect this is because I would probably appear to be trying to install on a fourth device)

Can anyone help?

 

Thanks

Dave

Comments

  • BenBen Posts: 2,640

    Hello Dave1walk,

     

    Currently every installation counts as a seat on your subscription. Reinstallation on a same machine would therefore use up one additionnal seat.

     

    The product team is working on a better solution for reinstallation scenarios.

     

    I'll also contact you by Private Message with more information on that matter.

  • Marko-sMarko-s Posts: 1
    I am having the same or similar issue. Changed hardware as old one scrapped and now one seat is reserved for PC I don't have anymore, hard drive crashed and I decided to scrap old machine at the same time.
    What should I do to get that "locked" seat back to new PC?
  • tomiaptomiap Posts: 1

    I have subscription for 5 devices bought this february but I can't get the subsciption through. Can you send me the code again to my subscription email?

  • dave1walkdave1walk Posts: 2

    Thanks, this issue has now been resolved.  I was given a new code to enter.

This discussion has been closed.