premature subscription cancellation

I purchased F-Secure Freedome on March 20, 2015 on iTunes. I paid $29.99 for a full year subscription.

I have an iPad and two iPhones. The iPad and one iPhone work fine. The second iPhone says my 'free' subscription has expired. I used the 'Manage Subscription' which told me my subscription had expired and gave me the possibility to "restore purchases." I chose to 'restore purchases' and received the message 'purchase restored' but when i hit 'ok' i was sent back to the EXPIRED page and the program still doesn't work on the particular iPhone. HELP

Answers

  • BenBen Posts: 2,640

    Hello Mrjensen,

     

    I assume all devices are using the same Apple account. Did the second Iphone show at any point a valid subscription? 

     

    Could you give us more information on the different devices and versions of iOS involved?

  • mrjensenmrjensen Posts: 2

    Ben

    all three were functioning fine so i never looked on any to see if there was an expiry date. I presumed all were linked and working for full year.

    The specifics of the items:

    iPad air...newest model is working fine

    iPhone 6+ with Tmobile working fine

    iPone 6+ with Swisscom last week gave me notice that 'free subscription' was expiring in 3, then 2, then 1 day...and now just says EXPIRED like i mentioned in first post

     

    All three machines are using the same apple account

     

    Ios for swisscom phone is Version 8.3 (12F70)...model mgac2zd/a

    Ios for t-mobile phone is Version 8.1.3 (12B466)....modelmgc22ll/a

    so older IOS machine working and not the newer...

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