Need to reinstall - multi-platform subscriptions

earthling

Hi,

 

I have a 3 device subscription, valid till Feb 2016, and installed Freedome on 3 devices. Is it true that every reinstallation  takes a seat on multi-platform subscriptions? I need to reinstall 1 device, but this is holding me back. 

 

Tx

Tehfcae

From my understanding, and I may be wrong. But Freedome uses a device ID for the subscription. So an uninstall and re-install should be fine. However, you may not be able to uninstall from one device and install onto another.

earthling

Tx, I think I found the dissapointing answer in another thread:

https://community.f-secure.com/t5/F-Secure/Device-reinstalls-amp-management/m-p/66117#M801

 

Currently one installation always takes one subscription, and the subscription cannot be reused.

 

We are considering the reinstallation scenarios and there might be a better solution to that at some point in the future.

Ben

Hi earthling

 

You are right. Our team is considering how to improve this reinstallation process.

 

Note that if you are using an app- store subscription, it should cover all of your devices on the same store account and reinstallations are therefore possible.

vashta-nerada

I have had to wipe and reinstall on my Android device due to corruption issues, and have just registered with Freedome again on the 5 device license. I still have two devices to install on (3 devices registered), so I'm hoping it's not the case?