Need to reinstall - multi-platform subscriptions

earthling

Hi,

 

I have a 3 device subscription, valid till Feb 2016, and installed Freedome on 3 devices. Is it true that every reinstallation  takes a seat on multi-platform subscriptions? I need to reinstall 1 device, but this is holding me back. 

 

Tx

Tehfcae

From my understanding, and I may be wrong. But Freedome uses a device ID for the subscription. So an uninstall and re-install should be fine. However, you may not be able to uninstall from one device and install onto another.

earthling

Tx, I think I found the dissapointing answer in another thread:

https://community.f-secure.com/t5/F-Secure/Device-reinstalls-amp-management/m-p/66117#M801

 

Currently one installation always takes one subscription, and the subscription cannot be reused.

 

We are considering the reinstallation scenarios and there might be a better solution to that at some point in the future.

[Deleted User]

Hi earthling

 

You are right. Our team is considering how to improve this reinstallation process.

 

Note that if you are using an app- store subscription, it should cover all of your devices on the same store account and reinstallations are therefore possible.

vashta-nerada

I have had to wipe and reinstall on my Android device due to corruption issues, and have just registered with Freedome again on the 5 device license. I still have two devices to install on (3 devices registered), so I'm hoping it's not the case?