Banking Mode White List

I have request several times over the last 4 months that my bank; mymerrill.com be added to the white list for banks.   I still can not log in using my DELL Lap Top, running Windows 7.   Or using my Samsung Galazy s5.    I have downloaded the mymerrill app but it never loads onto my telephone.   The only way

I can look at my bank account is to disable Banking Mode.      Or go to a public PC like at the library or school login and conduct business; then shut the computer off so that deep freeze can clean off my information.

 

I have tried calling customer support, they recommend I send the LapTop to Microsoft, for $600 fee it can be fixed.   I thought I had read this is a scam?

 

Is there a solution, other than using another type of security?  Thank You

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