Banking Mode White List

y95

I have request several times over the last 4 months that my bank; mymerrill.com be added to the white list for banks.   I still can not log in using my DELL Lap Top, running Windows 7.   Or using my Samsung Galazy s5.    I have downloaded the mymerrill app but it never loads onto my telephone.   The only way

I can look at my bank account is to disable Banking Mode.      Or go to a public PC like at the library or school login and conduct business; then shut the computer off so that deep freeze can clean off my information.

 

I have tried calling customer support, they recommend I send the LapTop to Microsoft, for $600 fee it can be fixed.   I thought I had read this is a scam?

 

Is there a solution, other than using another type of security?  Thank You

Simon

I certainly wouldn't recommend sending your laptop away for repair as a solution, and would also be very surprised if that advice came genuinely from F-Secure.

When you say you have made the request 4 times, is that via support tickets? Have you had any response at all to them? You could also try using the file / url analysis service which may whitelist the banking url. Always seek support via the main F-Secure website, as there has been a case recently of a website posing fraudulently as anti-virus support for various vendors, F-Secure included. You may find the links below useful:

https://analysis.f-secure.com/portal/login.html

http://www.f-secure.com/en/web/home_global/support/contact/request