Products & Services
App says the subscription is expired. When I put in the licence key from mysafe, it is not accepted. Should the key in the app be the same like in mysafe? Because it isn't.
I installed F-security SAFE on my mobile phone. After the download from Google playstore I needed to put in a licence key XXXX-XXXX-XXXX. Then everything ran fine. Last week I added a second device (tablet) and got another licence key. In the past it happened a few times, that the app on my mobile phone stopped and said that the subscribtion was expired. I was asked to put in my licence key again. Then usually it starts again. Since yesterday the key is not accepted. When I go to MYSAFE portal, both devices are shown, with 2 different keys. Does this make sence?
I've done that already, and tried again now, but doesn't work. Got an error message "transfer of activation key to device not possible [ACTIVATION_TYPE_KEY_ASKED_DURING_ACTIVATION]). Maybe a kind of release is necessary?
Seems to be a special one However, thank you for taking the time to check.