Updating licence issues... MySafe account does not reflect my 5 licence usages
I have 4 from 5 licences showing as used in MySafe account.
I have 2 PCs. One Dell [Window XP SP3] and one Lenovo [Windows 8].
Both have F-Secure installed. Only one licence is showing allocated as used in MySafe.
The product on the Dell is now stating 'Your computer is not protected. Your prescription has expired. Last successful update check 21/03/2015".
MySafe account states that 'Your license expires on 29/11/2015'.
Have reinstalled with new licences and reboot both PCs, logged in and out, then re-checked MySafe but no update. Logged out MySafe, waited 5 mins, then back in again.
Still no progress and no one ever available in the Chat Support in the UK in the evenings or Weekends.
'Sorry, we're closed