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Could you provide more information about your problem?
No.i tried to reset it with the micro switch in little hole on side of the unit,now its just stuck in start up screen.just removed it from tv for know until I feel abit better....
Go to safe mode...
Go to Settings ... Apps .... uninstall the infected or suspicious program...
Check this link:-
for PC infections here...
Download Hitman Pro from this site ... Do a scan on your computer and to remove it with Activate License...
For 64bit Windows OS download here:-
For 32 bit Windows OS download here:-
Try the Zemana Anti Malware Trial and do a Deep Scan...
Then Download Free Malwarebytes ... and do a custom scan or threat scan...
Please read the detail below in this site.
Since you have not replied perhaps your problem was solved but honestly the best web site available for these needs is bleeping computer so check out
Remember you are never ever limited to one option. Keep trying other tech support sites to get the help and answers you need. I have a lot to post about this issue but I am tired so if you want to know more please hit reply . Then I am sure the rest of us can help you further.