Forum language: EN | FI
This just recently started and I dont know what to do...It wont stop popping up about it and only "Blocks" it but it keeps coming back. Went to the folder this was inside...the file was unaccesible. Please help!
Hi Jim21,
For starters, please go through the general removal instructions: http://www.f-secure.com/en/web/labs_global/general-removal-instructions, specifically the section to run a full scan:
1. open the Internet Security interface
2. click on Tasks
3. Click on Scan > Full computer scan
4. After the scan completes, click on "show report". Check for any remaining malware on your computer.
If you need assistance beyond these steps, please open a support request directly with our team. Kindly attach the scan report, and we can continue helping you: http://www.f-secure.com/en/web/home_global/support/contact/request
Hope this helps!
You can try to close all programs and start then the scan. Maybe the file is in use.
Some programs open a file and then no other process can't open or delete it.
One other option would be you use rescue CD it will scan the drive no OS active.
There is no way to run scan in safe mode
Check it under Task Manager for a possible programs that might be running with the virus. Then close it and scan your system again.
Comments
Hi Jim21,
For starters, please go through the general removal instructions: http://www.f-secure.com/en/web/labs_global/general-removal-instructions, specifically the section to run a full scan:
1. open the Internet Security interface
2. click on Tasks
3. Click on Scan > Full computer scan
4. After the scan completes, click on "show report". Check for any remaining malware on your computer.
If you need assistance beyond these steps, please open a support request directly with our team. Kindly attach the scan report, and we can continue helping you: http://www.f-secure.com/en/web/home_global/support/contact/request
Hope this helps!
You can try to close all programs and start then the scan. Maybe the file is in use.
Some programs open a file and then no other process can't open or delete it.
One other option would be you use rescue CD it will scan the drive no OS active.
There is no way to run scan in safe mode
Check it under Task Manager for a possible programs that might be running with the virus. Then close it and scan your system again.