F-Secure cant remove trojan virus!?
Jim21
Posts: 3
in Web Browsing
Comments
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Hi Jim21,
For starters, please go through the general removal instructions: http://www.f-secure.com/en/web/labs_global/general-removal-instructions, specifically the section to run a full scan:
1. open the Internet Security interface
2. click on Tasks
3. Click on Scan > Full computer scan
4. After the scan completes, click on "show report". Check for any remaining malware on your computer.
If you need assistance beyond these steps, please open a support request directly with our team. Kindly attach the scan report, and we can continue helping you: http://www.f-secure.com/en/web/home_global/support/contact/request
Hope this helps!
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