Installation failed

Crista
Crista Posts: 2
in F-Secure Internet Security

Good morning, I've got a problem with F-secure PC beveiliging totaal (Netherlands). I tried to install an update, but the installation went to 97% and then failed. I tried this many times. I called Telfort, they said I should delete the software and then install it again. I tried this, but again, the installation will not go further than 97%. After 45 minutes it said: installation failed. What to do?

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  • etomcat
    etomcat Posts: 1,319 Superuser

    Hello,

     

    Possibly you need to download and run the UItool (F-Secure Uninstallation tool), a standalone software made for removal and then try re-installing.

     

    See here: ftp://ftp.f-secure.com/support/tools/uitool/

     

    Best Regards: Tamas Feher from Hungary.

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  • Crista
    Crista Posts: 2

    Hi, thank you for this option, but it's still not working. The installation will not go further than 97%.

    Greetings, Crista

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