Virgin Media user can't send emails when Freedome is ON

I have tried SMTP with port is 25 and 465 and SMTPS. with port is 25 and 465.as recommended none of which allow emails through. Since I came to F-secure through Virgin media in there a solution for virgin emails?
If no one has a solution, what do I say to Virgin media technical support to seek a solution from them?
Any help appreciated as without it Freedome is no use to me!
Thanks
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Hello MJF,
Please refer to this article for information on that matter.
Thanks Ben,
But my post said I have tried all the solutions offered there and they did not work. I had hoped, since so many members are Virgin Media, there would be someone with a spacific answer.
Thanks for trying,
Martin
Hello MJF,
Sorry to hear that you couldn't make it work. I found this page from VM's page.
As mentioned in our article "this is a ISP specific configuration change".
Let's see if someone can help you on that matter.