Laptop hangs when lid is closed

CharlesB

Hi,

 

I have just installed F-Secure on a Samsung laptop.  Now, when I shut the lid instead of going to sleep and walking up when I re-open the lid, the laptop just hangs.

 

All I get is a black screen and unresponsive keyboard, although it is still powered up.  The only way I can get out of this is to force a power down, and reboot the laptop.  All of the lid behaviour settings are set to Sleep.

 

This happens every time I close the lid, and is deeply annoying.  I've tried switching off the Samsung FastStart, thinking it might be getting hung up, but it makes no difference.

 

Can anyone help or give me some suggestions?

 

If I can't sort this problem then F-Secure is going in the bin.

 

Thanks

Charles

Simon

I take it you don't have any other security software installed on the machine, and that any previous anti virus products were completely removed before installing F-Secure?

Unless anyone has solved a similar issue recently, we could go round in circles on here for ages guessing what the conflict might be, but in my opinion, your quickest solution for this might be via a support ticket, attaching an FSDISG, so the guys can have a proper look at your system and what might be going on.

CharlesB

Sorted it.  You were right about the previous virus software.  McAfee hadn't uninstalled correctly, despite showing that it had.  I downloaded a McAfee cleanup tool to strip out McAfee correctly, and that did the trick.

 

Cheers

Simon

Great, glad it's sorted.