Spam Filtering Waiting for update

MatrixLeader

I have F-Secure Anti-Virus and I have updated it, but it always shows in settins Spam Filtering waiting for updates...

I don't know if Spam filtering should even be included in the Anti-Virus only product that I have but it shouldn't appear at all!

 

Simon

Have you done a manual Check for Updates?

MatrixLeader

Off-course man, I wouldn't have asked if I hadn't then rebooted then did another manual update scan but it never changes

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Ben

Could you try running the two following tools on your machine?

 

-Download and run fsaua-reset.exe from our ftp server.

When the command window opens, press Y. The program will close by itself.

-Download and run fsdbupdate9.exe which contains a new copy of the virus definitions.

MatrixLeader

 Hi Ben,

 

I tried that but no luck

 

Can you login to my system via TeamViewer to see?

 

I'll PM you the credentials if it's possible

Ben

Please open a support ticket so that our support can investigate the problem.

Remember to provide an fsdiag.

 

You can also try our chat.

 

If deemed necessary our support can then make a remote session.

MatrixLeader

Right, I've opened a support ticket.