Mobile Notification Icon

Mystic
Mystic Posts: 2
in F-Secure SAFE

Hi

 

After installing on my android I now have a notification icon at the top of my screen that wont 'swipe off'. Is there a way to hide/remove this.

 

Thanks Claire

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Comments

  • Simon
    Simon Posts: 2,661 Superuser

    I'm only guessing, as I don't use it myself, but have you checked in the app's settings?

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  • Mystic
    Mystic Posts: 2

     

    Yeah Ive had a look but I cant find anything. Its no big issue just a bit annoying, I'll see if it sorts itself on its own accord.

     

    Claire

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  • Simon
    Simon Posts: 2,661 Superuser

    Maybe someone who uses it will offer a clue, but usually you can opt to hide the icon via the 'three dots' settings in the app.  In the Notifications list which you can usually swipe away, does it say if it's doing anything, or just that it's active?  I just wondered if the icon might appear when scanning, as I've seen others that do that.  

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  • Ben
    Ben Posts: 2,641 F-Secure Product Expert

    Hello Mystic,

     

    Which product(version) and which version of Android are you running?

    Could you provide a screenshot of your problem so to better understand?

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  • Sinuce
    Sinuce Posts: 5

    I had the same issue, being unable to hide the F-Secure notification icon on Android (Lollipop) right after installation.

     

    SOLUTION: After waiting a couple of minutes the icon disappeared by itself :)

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