Unable to transfer licence to device

jamesB

Hi,

Despite having renewed my f-Safe subscription, one of the five devices I have protected (my LG Nexus phone running the latest Google Android, Lollipop I think) says that my subscription has expired. Confusingly it also says I have over 300 days left! I can get to the screen on the f-secure page of the phone which allows me to enter my subscription key but when I do this I get the above message. I did think of uninstalling and re-installing but I can't seem to get it to uninstall. Can anyone advise me please?

 

Thanks,

 

Jim

[Deleted User]

Hello @jamesB ,

 

You could follow this article to try uninstalling our product on android.

 

You can also try reinstalling using these instructions.

 

 

PS:I also moved your post to the relevant board.

jamesB

Thanks Ben.

I did uninstall and reinstall to no effect but I got in touch with a support rep. who fixed the problem.

 

Apparently I had tried to put the key in too many times and that blocked any further attempt. Ok now.

 

Thanks again

 

Jim

[Deleted User]

Thank you for sharing the solution and letting us know that all is good for you now.