Unable to transfer licence to device

Hi,

Despite having renewed my f-Safe subscription, one of the five devices I have protected (my LG Nexus phone running the latest Google Android, Lollipop I think) says that my subscription has expired. Confusingly it also says I have over 300 days left! I can get to the screen on the f-secure page of the phone which allows me to enter my subscription key but when I do this I get the above message. I did think of uninstalling and re-installing but I can't seem to get it to uninstall. Can anyone advise me please?

 

Thanks,

 

Jim

Accepted Answer

Comments

  • BenBen Posts: 2,641 F-Secure Product Expert

    Hello @jamesB ,

     

    You could follow this article to try uninstalling our product on android.

     

    You can also try reinstalling using these instructions.

     

     

    PS:I also moved your post to the relevant board.

  • BenBen Posts: 2,641 F-Secure Product Expert

    Thank you for sharing the solution and letting us know that all is good for you now.

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