Service terminates when deep scan is enabled
I have a compatibility issue with the service CodeMeter (Controlle fro copy protection dongle).
When the deepScan is enabled (without compatibility mode) the Services goes into state "stopping" after a reboot. The service seems already being whitelisted by F-Secure (as stated by support).
Have a WIndows 7 32 bit
Install F-Secure SAFE
Install RodeMeter rundime (from website www.wibu.com)
reboot the machine.
The servoce enters a state "stopping" and is not responsive any more.
Changing the deppScan to compatibility is not an option as many customers in the field are affected.
Question: Does DeppScan change something in the process space? the service as an own mechanism for integrity protection.
Hello @PeerWichmann ,
Do you mean Deepguard? If so did you follow this article?
PS: I moved your post to a more suitable board.
Yes it is Deepguard. Deepguard does not terminate the service. There is to be no log that Deepguard has taken any action.
According to support the aplication is generically white listed.
It only happens after reboot. If the service is killed manually and restarted manually it keeps running.
Unfortunately it is not a viable option to get it running on a "specially tuned system" as the service is part of a protection systems for software and end users tend to have very little understanding if a "standard product" and a "standard antivirus product" do not co-operate
I certainly agree. That is where I started. After getting ticket FS-xxxxxxxx I was sent to the community for support. I will try again to open a correct support case.
Edit: Obfuscated ticket number to prevent privacy concerns