F-Secure SAFE detection tool dont work Windows 8.1

RipaRapa

Hi all.

I have strange problem. On my computer dont work "detection tool" or i Finnish "puhdistustyökalu = cleanup tool"

 

No matter if i open it from the SAFE itself or download separate "online scanner"

It opens a blue "F" logo down to desktop but after that nothing happens.

 

I have uninstalled and reinstalled many times. Nothing seems to help.

 

Does anyone else have had similiar problems?

Thanks in adwance Risto

RipaRapa

I will ansewr to myself, since i found out the solution.

 

I had to make a new user account with administrator priviliges and it started working.

 

Strange thing is only that with the original user account I had administrator priviliges anyway.

 

Hope this helps someone

RipaRapa

I looked the problem bit more and found out that Internet Explorers security settings caused the malfunction of the "detection tool". I put them back to default and tool worked just fine.

 

Strange.

Ben

Hello Ripapapa,

 

Thank you for sharing your solution.