F-Secure not removing virus

Janis

Hello,

 

I'm running Windows 7 & use Charter Security Suite, F-Secure. When I run the scanner it shows I have a virus in C:\swsetup\ISOs\Vision Diagnostics.OSO  & F-secure can't rid the virus. I need some suggestions please. My pc is just one yr. old & I do have another yr. of warranty on it. I hate to have to do a system restore, but will as last resort.

 

I also ran the on line scanner that F secure has listed on their site & it shows NO maleware/adaware, but I noticed it only scanned about 1/4 of my files.

 

If I try to delete this file will that get rid of this virus?

 

Thanks, Janis

 

siramic

Hi Janis, it could be a false positive. Do you have a HP PC?  In doing a Google Search it brought up that it is used to burn a utility disc to check for HP hardware problems. If you have a HP, then you're fine, if not lets go from there. I too have Charter's version of F-Secure, and they are running v.9, compared to the new "store bought" 2012 version, so that may have something to do with it. You could also run a Malwarebytes scan for a second opinion.

 

 

 

Here are the links:

http://www.manualowl.com/m/Hewlett-Packard/rp5800/Manual/208704?page=9

 

https://www.google.com/search?source=ig&hl=en&rlz=1G1GGLQ_ENUS240&q=ios+vision+diagnostics&oq=ios+vision+diagnostics&aq=f&aqi=&aql=&gs_sm=e&gs_upl=393l18520l0l18945l23l23l1l16l16l0l221l1046l0.4.2l6l0#pq=ios+vision+diagnostics&hl=en&sugexp=pfwe&cp=21&gs_id=44&xhr=t&q=what+is+swsetup+isos+vision+diagnostics&tok=VY9RIDo2Mh7AG6Im9_8RgQ&pf=p&sclient=psy-ab&rlz=1G1GGLQ_ENUS240&source=hp&pbx=1&oq=what+is+swsetup+isos+vision+diagnostics&aq=f&aqi=&aql=&gs_sm=&gs_upl=&bav=on.2,or.r_gc.r_pw.,cf.osb&fp=ac13fe33609fdfc3&biw=1280&bih=630

 

Janis

Thanks for your help & reply...Yes, I do have an HP pc. I wondered if this was the problem "false positive" being the computer runs fine & nothing has slowed down, all seems fine in that aspect.  Not to mention that  the quick clean & a couple other on line {one time} programs I ran showed no virus at all.

 

Again, thank you,

Janis DeGouff

siramic

Your welcome, and thank you for getting back to us. Glad all is well.

 

Scott

decha18

my code in f-scure reading false,so i'm can't exit, etc bla....

decha18

so,and my email in service security code,'no account'....???im confused

Jari-P

Hi decha18,

 

Please contact our technical support, so we can help you with your keycode problem.

 

Click here to contact our support.