"Your computer is not protected"
Comments
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Hi,
We really need more information. Please open the user interface and select "Support Center".
Provide us the information from "Product version" and "Os version".Also, if you open "Terminal" and type "sudo uname -a", at the prompt what is the output displayed (paste here).
Thank you! -
Hi,
You're running with OSX 10.7.2 (Lion) with a 64-bit kernel and the Anti-virus build is b9871 which is the first one to officially support this combo, meaning no problems here.
Meaning, we need to look under the hood, so please create a support ticket and attach the diagnostics file fsdiag.tar.gz. to the request. To create this file use "Support Tool" from -> Finder -> Applications -> <ISP name> Support Tool
You can submit the ticket here.
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Hi
I suspecting there is a bug in the firewall software for F-Secure Mac Antivirus.
I have reported the issues on my past beta test.
The details can be found here.
This is case problem which I have raised a couple of months back right after the product released.
This is a known bug with F-Secure for Mac Antivirus, when you check System Preferences, the Mac OS X 10.6.7 Firewall did not have the Option of "Block All Incoming Connection" and "Enable Stealth Mode" turned on.
If you were to enable the "Block Incoming Connection and Enable Stealth Mode".
F-Secure for Mac will go "Your Computer is Not Protected."
The ealier beta test version was okay.
I suggesting strongly to F-Secure to fix this issues immediately.
It can cause security problems with a Mac OS X!
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IvanC,
Did you include your FSDIAG when sending a ticket??
If you did not done so you can send another ticket to them again.
They might require the FSDIAG to do the troubleshooting.
Here is a list of steps which you can do with the FSDIAG.
Read the link below under Number 21.
http://www.f-secure.com/en/web/labs_global/beta-programs/mac-protection-technology-preview-faq#other
It would take a while to do it.
Once it is finished. It will appear in the Desktop Screen.
Go the link again to create the ticket.
And submit your concerns.
And click on the Choose File and send you FSDIAG file to them for analysis.
Or
You can try the Online Chat.
http://www.f-secure.com/en/web/home_global/support/contact/chat
Try it after Christmas Holidays.
Keep your ticketing number handy.
They might require that as well.
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Alternatively you can call them directly...
http://www.f-secure.com/en/web/home_global/support/contact/call-f-secure-support
Call F-Secure supportCountry Language Service hours*) Phone numberUnited Kingdom English Mon-Sun 24-h service 0870 0130 794 United States and Canada English Mon-Sun 24-h service 866-295-2725 Asia/Pacific (Malaysia) English Mon-Sun 24-h service +60 3 7712 4605 Australia English Mon-Sun 24-h service 1300 195 516 Belgium French and Dutch Mon-Fri 8-18 02 256 66 60 Denmark Danish Mon-Fri 8-17 70 20 41 51 Finland Finnish and English Mon-Fri 8-18 09 8862 5050 France French Mon-Fri 9-18 017 303 65 43 Germany German Mon-Fri 9-19 069 669 831 31 Hong Kong Cantonese, English Mon-Fri 9-18 3071 4907 Italy Italian Mon-Fri 9-18 199 400 048 Netherlands Dutch Mon-Fri 9-18 020 5040608 Norway Norwegian Mon-Fri 8-17 22 419 890 Poland Polish Mon-Fri 9-18 22 356 1946 Sweden Swedish Mon-Fri 8-17 08 507 440 11 Switzerland German, French and Italian Mon-Fri 9-18 084 220 40 80 All other countries English Mon-Fri 8-18 EET +358 9 8862 5050 -
Hello, my problem is similar to IvanC's, except in my case it says my virus defs are out of date, but when I try to update them, it says they're already updated. I also tried using your online Healthcheck tool. It says it takes a few mintues - but it ran for 20-30 minutes without ever completing the process.
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Hi
If you are using a Mac, I recommended that you follow the steps that I mentioned above and submitted to the Tech Support Quickly! (Make sure before you submit your concerns and also you are required to submit the FSDIAG together with the online form)
It would take a while for the Tech Support representative to response to your email.
You can also try their Online Chat Support.
That goes the same to the PC (windows).
The online healthcheck is meant for Windows platform only.
See http://download.sp.f-secure.com/hc/2.2/f-secure/rtm/web2010/html/systemreq.html?language=en
It is not recommended to use it on a Mac. (see the system requirements for details before using it)
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I tried with F-Secure Online version 4.2 seems to work perfectly at my end with Microsoft Internet Explorer.
F-Secure Online version 4.2 only runs on Windows.
It takes a longer time to download the files.
For Windows Security, you can try out the known Microsoft Baseline Security which you can downloaded from Microsoft.
For my case I used Secunia occasionally. (Some experience Security Users are using these.)
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