Products & Services
I get the message:
"Your computer is not protected
There's a problem with real-time scanning."
My subscription is valid.
Please tell me how to fix this, I haven't been able to find a solution anywhere.
Edit: It's on a Mac.
We really need more information. Please open the user interface and select "Support Center". Provide us the information from "Product version" and "Os version".
Also, if you open "Terminal" and type "sudo uname -a", at the prompt what is the output displayed (paste here). Thank you!
Product version: Yousee Sikkerhedspakke 2010 (B9871.C9027)
OS version: OS X 10.7.2 (11C74)
Darwin iVOs.local 11.2.0 Darwin Kernel Version 11.2.0: Tue Aug 9 20:54:00 PDT 2011; root:xnu-1699.24.8~1/RELEASE_X86_64 x86_64
You're running with OSX 10.7.2 (Lion) with a 64-bit kernel and the Anti-virus build is b9871 which is the first one to officially support this combo, meaning no problems here.
Meaning, we need to look under the hood, so please create a support ticket and attach the diagnostics file fsdiag.tar.gz. to the request. To create this file use "Support Tool" from -> Finder -> Applications -> <ISP name> Support Tool
You can submit the ticket here.
I suspecting there is a bug in the firewall software for F-Secure Mac Antivirus.
I have reported the issues on my past beta test.
The details can be found here.
This is case problem which I have raised a couple of months back right after the product released.
This is a known bug with F-Secure for Mac Antivirus, when you check System Preferences, the Mac OS X 10.6.7 Firewall did not have the Option of "Block All Incoming Connection" and "Enable Stealth Mode" turned on.
If you were to enable the "Block Incoming Connection and Enable Stealth Mode".
F-Secure for Mac will go "Your Computer is Not Protected."
The ealier beta test version was okay.
I suggesting strongly to F-Secure to fix this issues immediately.
It can cause security problems with a Mac OS X!
So.. I sent in the ticket a week ago+. I still haven't got an answer, how long does it usually take?
Did you include your FSDIAG when sending a ticket??
If you did not done so you can send another ticket to them again.
They might require the FSDIAG to do the troubleshooting.
Here is a list of steps which you can do with the FSDIAG.
Read the link below under Number 21.
It would take a while to do it.
Once it is finished. It will appear in the Desktop Screen.
Go the link again to create the ticket.
And submit your concerns.
And click on the Choose File and send you FSDIAG file to them for analysis.
You can try the Online Chat.
Try it after Christmas Holidays.
Keep your ticketing number handy.
They might require that as well.
Alternatively you can call them directly...
I have forwarded your concern to the Tech Support Team.
Keep me posted if they have fix the issues here.
Let me know the outcome.
If you are using a Mac, I recommended that you follow the steps that I mentioned above and submitted to the Tech Support Quickly! (Make sure before you submit your concerns and also you are required to submit the FSDIAG together with the online form)
It would take a while for the Tech Support representative to response to your email.
You can also try their Online Chat Support.
That goes the same to the PC (windows).
The online healthcheck is meant for Windows platform only.
It is not recommended to use it on a Mac. (see the system requirements for details before using it)
The F-Secure Online HealthCheck is okay at my end.
Have your windows Java updated and try to use a Chrome Browser.
Remember to take note off the Online HealthCheck is only applicable to Windows platform only.
It is not meant for Mac OS X.
I tried with F-Secure Online version 4.2 seems to work perfectly at my end with Microsoft Internet Explorer.
F-Secure Online version 4.2 only runs on Windows.
It takes a longer time to download the files.
For Windows Security, you can try out the known Microsoft Baseline Security which you can downloaded from Microsoft.
For my case I used Secunia occasionally. (Some experience Security Users are using these.)
I have a pc,. not a mac.
So you are a PC user...
So Am I.
The original post is about steps for MAC users so you can probably ignore that steps. Personally I think MAC users are less vulnerable from online threats then a PC so I wouldn't worry too much.
A bug from Mac Antivirus that need fixing!