Freedome doesn't recognize subscription after factory reinstall of iPhone

7-spoke
7-spoke Posts: 2 New Member
in F-Secure VPN

Hi,

 

I had to perform a actory reinstallation on my iPhone 5 due to the short battery life. Thereafter I haven't been able to use Freedome, because it does not recognize my valid 1 year subscription. I've tried to "restore purchases/subscription" within the application, but it doesn't work. Can anyone help me?

 

Br,

 

Harri

 

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Comments

  • Tapsa
    Tapsa Posts: 82 F-Secure Employee

    We need more information to investigate this issue further. I'll contact you by private message with further details. 

     

    Tapio

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  • Chrissy
    Chrissy Posts: 406 Active Engager
    Hi 7-spoke!

    Has there been any resolution to this issue? Please keep us informed, or let us know if you need extra help!
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