Products & Services
On my Samsung Galaxy S5 phone when using Verizon 4G network, Freedome will not stay connected to the network. With Wi-Fi it works perfect. It also works on my Samsung tablet using Wi=Fi.
Any settings I need to change? Using the US connection.
Never got it fixed on the Verizon network!
This is caused by a bug in the Verizon devices and it affects other VPN apps as well, not just F-Secure Freedome. Verizon has released fixes to this bug, for at least some of the affected devices, including Samsung Galaxy S4 and S5, as well as Note 3. Those fixes are apparently over-the-air patches and should be available now.
I was able to find these articles regarding this bug (please note that these are not F-Secure related sites):
I have also a problem with my internetconnection and Freedome for Android. I have a galaxy S4. Every 1/2 minutes the 3g/4g internetconnection is broken. After 3/4 seconds the connection is back. I have this problem only with 3g/4g. When i look Netflix with 3g/4g it works great. With wifi it works great. Can you help me?!
This reply is for the f-secure rep.
I had a subscription for a month but couldn't use it on Verizon. Now they have supposedly fixed it, I would like a code to try it for a month.