cannot install f-secure on laptop

nightfinch

when trying to add a laptop got the followign message after trying to add the subscription key

(have done 2 pcs ok)

 

could not complete the operation contact custmer support

any help much appericated

kind regards

Ian

Simon

Hello Ian,

 

So, just to clarify, F-Secure is installed on the laptop, but it won't let you add the subscription key?  Or, has the installation itself failed because of the key issue?  Not being funny, but is the subscription key definitely valid, ie, you haven't already used up all the licenses?

 

Is this F-Secure SAFE, or a multi-license stand alone version (Internet Security)?

 

Have you tried reinstalling F-Secure on the laptop, or removing completely with the F-Secure Uninstallation Tool and starting again?

 

Sorry for all the questions, but there could be a number of reasons for this issue. 

 

 

 

 

 

 

nightfinch

a) is installed on the laptop

b) it will let me add key but rather than saying its wrong says must contact a member 

c) its valid because 2 other computers have passed today using same key

 

Is this F-Secure SAFE, or a multi-license stand alone version (Internet Security)?

  this is interesting question and prehaps the problem

on the PC's it seem to be SAFE black background light blue symbol

but inverted on the laptop i.e light blue background 

looking into getting safe as we speak now but so far no luck though only just started this

until i resolve this not going to look at uninstallin etc

thanks for many questions simon your a star (id much rather have lots of questions than none!)

kind regards

Ian

 

nightfinch

hello simon 

is looking like the F-SAFE issue is what was needed will keep you updated but installing now looking very promising

nightfinch

had to disable norton but now its flying through install thanks ever so much simon your a star 

Simon

Yes, definitely get rid of Norton, as you shouldn't have more than one antivirus program running simultaneously.  In fact, to be sure, I would be tempted to run the specific Norton uninstaller, which you should find in this list of Uninstallation Tools.  I've not used Norton for years, so this may be unfair on them now, but it used to be a pig to remove. 

 

Anyway, glad you're sorted.  As you've now probably realised, SAFE requires a different licence to the stand alone Internet Security, and vice-versa, so they're not interchangeable.