F-Secure Safe on Nokia Windows phone

MikeH
MikeH Posts: 4
in F-Secure SAFE

I have been trying to load f-secure safe on to my windows phone using one of my licences.  Instruction appear ok but I end up with an app that is just an advert for Work On The Go. I'm obviously missing something.  I would appreciate some help.

Nokia Lumia 635 Windows phone 8.1

Alchemist
1Like

Comments

  • Simon
    Simon Posts: 2,666 Superuser
    Windows phone 8 appears to be supported, so I can only assume 8.1 is. How are you installing it? Through the SAFE portal?
    Like
  • MikeH
    MikeH Posts: 4

    Yes, it takes me to the app store.

     

    Since I have done it when I log on I see:- Your f-secure safe subscription is valid.

     

    Scrolling down it shows 2 licences allocated. One to my lap top and one to my phone.

     

     

    Like
  • Simon
    Simon Posts: 2,666 Superuser
    Sorry, I'm not familiar with Windows phones, so am probably not the best one to help with this.

    I think I'd be tempted to send in a support ticket if no one else responds here shortly.
    Like
  • MargosDezerian
    MargosDezerian Posts: 113

    Windows Phone is a closed OS.For what you want an AV App there?

    Like
  • Ben
    Ben Posts: 2,641 F-Secure Product Expert

    Hello MikeH,

     

    Could you provide a screenshot of the "advert for Work On The Go" that you are getting and confirm when you encounter it?

    Is the app installed on your phone "F-Secure SAFE"?

     

    Are you still actually having a problem after the second message you posted?

    Like
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