Help i my f-secure cant remove the adware
Comments
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Hello,
Can you to add description from log-report file about destination or file-name of detected adware?!
Here can be that... current "adware"-detection under archive or something related with that (such as "installer"-file). Basically it's can be "safe" on current time, but you able to remove fulll "archive/installer" or something like that - manually.. if you not need this file.
But also here can be that... system already with payload by adware and F-Secure does not detected it - such as "it was user's choice". So, better to know... more background: log-report information about adware or information from "History of removal and Spyware" ("Removal History") - which able to get after scan/prompt or from settings under "Antivirus/Computer Security".
Thanks.
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@AdventureBox wrote:my f-secure won't clean the adwares please help!!!! I tried action quarantine. So it says "some items could not be clean" what should I do? I'll post a picture later but please help!
F-Secure won't remove most adwares, as it's not designed to do so. Without details, I can only give general advice, but would suggest trying Malwarebytes or ADWCleaner, either or both of which should help.
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Just what Simon says,
You can try malwarebytes, adwcleaner ...
http://www.bleepingcomputer.com/download/adwcleaner/
Use Malwarebytes and do a full scan...
https://www.malwarebytes.org/mwb-download/
Or try ...
Hitman pro...
http://www.surfright.nl/en/downloads/
Or Bitdefender Adware remover...
http://labs.bitdefender.com/projects/adware-remover/adware-remover/
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Dear pal,
May we know whether your issue is resolved or not? If it is still not resolved, I would suggest you to open a Support Ticket:
https://www.f-secure.com/en/web/home_global/support/support-request
Once you have open a SRID kindly PM me the ticket number so that I can help to solve your issue.
Thanks.
Best Regards,
Andy Yoon
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