installation failed intergritycontrol error

while updating IS2011 to IS2012 i get a integritycontrol error on both computer security and online safety. this makes my install a failed install. what to do??

Answers

  • JaysonJayson Posts: 595

    Hi Eelke,

     

    Not sure what is the error exactly? Could you please provide a screenshot of the error message?

     

     

    Best Regards,

    Jayson

  • I have the same problem trying to update from IS2011 to IS2012. I get Installation failed as the error message usinng theF-SecureNetworkInstaller. I have the German version.

  • I also tried upgrading my girl's laptop from IS2011 - 12. Also get the same installation error problem. Not sure what seems to be wrong to what I did.

     

     

    _____________

    Business is the game!!image

  • What Operating System (WinXP, Win Vista, ...) is installed?

    Are all patches installed?

    Did you try to install IS 2012 as administrator?

  • JaysonJayson Posts: 595

    Hi,

    Kindly ensure that all latest Windows Updates installed. Especially the below components:

    1. Windows Installer 4.5, Windows XP and Windows Vista Only.

    2. Microsoft Dot Net Framework 4.0.

     

    Then try to run the installation again.

     

    Thanks.


    Best Regards,
    Jayson

  • Hi,

     

    I have Windows 7 Professional 64 bit

     

     

    Have downloaded and installed Microsoft Dot Net Framework 4.0.

     

    Ran the installation. Did no good. Still get the same error message.

     

    Best regards

    Ilona

     

  • JaysonJayson Posts: 595

    Hi Charlie658,

    Please try to remove the FSIS 2011 by running the Uninstallation Tool then reinstall the FSIS 2012.

    Thanks.


    Best Regards,
    Jayson

  • Hi Jason

     

    I did that today and had no luck. Stiil get the same error message.

     

    Best egards,

    Ilona

  • JaysonJayson Posts: 595

    Hi Charlie658,

    I would suggest you to open a Support Ticket for further investogation.

    Kindly attach a FSDIAG together with your e-mail.

    Thanks.


    Best Regards,
    Jayson

  • Hi Jason,

     

    Done that now. Sent the FSDIAG.

     

     

    Best Regards,

    Ilona

  • Hi Jason

     

    Have you managed to figure out what the problem is?

     

    Thanks

    Ilona

  • I don't believe it. This problem has been fixed on my end with the use of Uninstallation Tool available in F-Secure. I guess I just made it right.image

  • My problem still hasn't been fixed. Nothing has worked so far.

This discussion has been closed.