"Content Preview" issue in e-mails, also after upgrade to ver. 2015

LammisLammis Posts: 3
in F-Secure SAFE

I have an irritating problem with moast of my e-mails. In the top of the e-mails, I got a "content preview" field that is pretty big, and irritating to have. I want to get rid of that "preview", but how?

 

I have just upgraded from F-Secure Internet Security 2014 to version 2015, but the problem is still there.

I had a chat with support, but they could not help either, so I ask here.

 

In both versions of F-Secure, if I turn the anti-spam OFF, the problem goes away (after a restart) in the e-mails I get after I have turned the protection off. But when I activate the anti-spam again, the problem is right back.

 

Any solution to this problem is very appreciated!

 

I use Microsoft Outlook 2013. Here are some pictures of the problem:

 

content_preview_outlook.png

content preview_outlook2.png

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Answers

  • JohannesLJohannesL Posts: 43

    Hi, Lammis!

     

    We are gonna send you an email with instructions how to create a diagnostik file and how to send it to us.

    When we get the diagnostik file we will escalate this further and see if we can find a solution for your F-secure problem.

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  • LammisLammis Posts: 3

    Mail with the file requested sent back to you :)

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  • ChrissyChrissy Posts: 439
    Hi Lammis!

    Just wanted to follow-up and see if a solution has been found? If so, please let us know what worked!
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  • LammisLammis Posts: 3

    Hi, and thanks for that. I have got a new e-mail with a few more procedures to go through.

    I'll post an update when I know something. As for now I have the e-mail spam function turned off in F-Secure, then everything works fine :)

    1Like
  • BenBen Posts: 2,640

    Hello Lammis,

     

    Could you help us investigate this issue by sending us the necessary logs?

    Did you receive the last emails from our support?

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