Freedome promotion has stopped after mobile factory reset

Hello there,
 
I was enjoying the 6 months free promotion of your FREEDOME  android app on my device. I was having this promotion thanks to the 'david' code. The thing is I had to do a factory reset of my device due to some problems I had with it. I have installed again the app on my device, however it doesn't recognise the device, neither my mobile number, therefore I don't have the promotion anymore. I was using it for about 3 months, so in theory I still have about 3 months left.
 
I want to ask you if there is anyway to recover the account I created and enjoy the few months I have left.
 
Thanks for your help.
 
Regards, 
 
Kapeesh

Accepted Answer

Comments

  • Hello Ben,

     

    Thanks for your prompt answer, I understand now the reason why the promotion doesn't work with after factory reset. Looking forward if there is a solution and further information related with this, I have checked my private messages however I didn't find any, can you please resend it to me?. Thanks Ben.

     

    Regards,

     

    Kapeesh

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