subscription key validation

jenna

Hi! I bought and downloaded F-secure Anti virus for mac yesterday. I entered my subscription key and pressed the set-button, but nothing happened. It has been saying¨waiting for the server to validate the subscription key¨ for over a day now. I've tried to remove it and re-enter it but nothing seems to work. The icon in the upper right corner has a blue ¨i¨on it, don't really know what that means eighter. 

Please help!

-jenna

Ben

@jenna 

 

You can find the icons meaning here.

Could you try to set again the licence following this article?

 

If the validation still fails, you might want to contact our support.

 

PS: I moved your post to the most relevant board.