Windows reporting wrongly?

lviperen

Since using F-secure I get a windows warning that both Firewall is off and no virus protection is activated. At the same time F-Secure reports in the status screen that all items are activated. Do you know to handle/solve this discrepancy?

[Deleted User]

Hi,

 

Hi,

 

Which operating system and F-Secure product are you using? If you running on windows, right-click the F-Icon and select about. The product and version is visible in this dialog.

lviperen

Peter

 I am runnig Windows Vista Home Premium (service pack 2) on my system.

The F-secure About / Info reports the following:

F-Secure  Internet Security for Windows 9.16 build 131

F-Secure Anti-Virus 9.20 build 17320
F-Secure Automatic Update Agent 8.25 build 4095
F-Secure User Interface 9.10 build 8424
F-Secure Management Agent 8.10 build 30095
F-Secure E-mail filtering 1.02 build 7480
F-Secure Network connections 6.24 build 124
F-Secure Email Scanner 6.00 build 466
F-Secure DeepGuard 2.21 build 114
F-Secure Online Help 2.00 build 1470
Customization
F-Secure Sidebar Gadget 1.00 build 192
F-Secure Service News 1.00 build 140
F-Secure Browsing Protection/SW 1.10 build 5656
F-Secure Browsing Protection/ES 1.10 build 1039

 

Hopefully someone can give an explanation or solution.

Thanks in advance

2eemeli

Before trying to fix the issue you have.

 

Try to update to latest version download here

 

Your key will work with latest version.

lviperen

Thanks for answering, but your inf on workong key is incorrect, mine is not accepted.

2eemeli

Strange if you have an Internet Security 2010/2011 you should be able to use your key.

 

From whom did you get the Software?

 

Is it F-Secure branded contact F-Secure support and let the key check.

 

In case you have it from your internet provider then it will not work.

 

When did the issue start?

 

Did something change in the system?

lviperen

The software is supplied to me by my provider.

That is XS4ALL.NL based in the Netherlands, they obviously have a special version for delivery to their customers.

 

However now the good news:

It seems that I have overcome the problem!

Coincidently it looks as if my computer suffered from a corrupted repository.

I was unable to install IE9 over IE8 and also unable to do a system restore to a previous state. The message I got was "0x800423f3". Searching for this error brought me to a repository reset and guess what Windows reported correctly on the combination with F-Secure. 

 

Hopefully this will help others also but anyway thanks to everybody who tried to help me.

2eemeli

That was a nice one