Windows reporting wrongly?

Since using F-secure I get a windows warning that both Firewall is off and no virus protection is activated. At the same time F-Secure reports in the status screen that all items are activated. Do you know to handle/solve this discrepancy?


  • Peter
    Peter Posts: 68 F-Secure Product Expert





    Which operating system and F-Secure product are you using? If you running on windows, right-click the F-Icon and select about. The product and version is visible in this dialog.

  • lviperen
    lviperen Posts: 4 Explorer


     I am runnig Windows Vista Home Premium (service pack 2) on my system.

    The F-secure About / Info reports the following:

    F-Secure  Internet Security for Windows 9.16 build 131

    F-Secure Anti-Virus 9.20 build 17320
    F-Secure Automatic Update Agent 8.25 build 4095
    F-Secure User Interface 9.10 build 8424
    F-Secure Management Agent 8.10 build 30095
    F-Secure E-mail filtering 1.02 build 7480
    F-Secure Network connections 6.24 build 124
    F-Secure Email Scanner 6.00 build 466
    F-Secure DeepGuard 2.21 build 114
    F-Secure Online Help 2.00 build 1470
    F-Secure Sidebar Gadget 1.00 build 192
    F-Secure Service News 1.00 build 140
    F-Secure Browsing Protection/SW 1.10 build 5656
    F-Secure Browsing Protection/ES 1.10 build 1039


    Hopefully someone can give an explanation or solution.

    Thanks in advance

  • 2eemeli
    2eemeli Posts: 95 Enthusiast

    Before trying to fix the issue you have.


    Try to update to latest version download here


    Your key will work with latest version.

  • lviperen
    lviperen Posts: 4 Explorer

    Thanks for answering, but your inf on workong key is incorrect, mine is not accepted.Smiley Mad

  • 2eemeli
    2eemeli Posts: 95 Enthusiast

    Strange if you have an Internet Security 2010/2011 you should be able to use your key.


    From whom did you get the Software?


    Is it F-Secure branded contact F-Secure support and let the key check.


    In case you have it from your internet provider then it will not work.


    When did the issue start?


    Did something change in the system?

  • 2eemeli
    2eemeli Posts: 95 Enthusiast

    That was a nice one Smiley Wink

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